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Five Principles

What is Meant by
Process Control

Understanding Variation

Actionable Data

Statistical
Problem Solving

Process Definition

A Thought About Change

Operational Definitions

Definition of
Problem Statements

Balancing Reliability

Keeping Things
in Perspective

The Need to
Measure Progress


Process Definition

In every discussion, my dear boy, there is one and only one way of beginning if one is to come to a sound conclusion; that is to know what it is that one is discussing; otherwise one is bound entirely to miss the mark. Now most people are unaware that they are ignorant of the essential nature of their subject, whatever it may be. Believing that they know it, they do not begin their discussion by agreeing about the use of terms, with the natural result that as they proceed they fall into self-contradictions and misunderstandings. Do not let us make the mistake for which we find fault with others.

Socrates speaking to Phaedrus as recorded by Plato



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