4.1 – Management Responsibility
Provide resources.

4.2 – Quality System
Provide structure.

4.3 – Contract Review
Agree with requirements.

4.4 – Design Control
Design items that meet customer requirements.

4.5 – Document and Data Control
Trust your information.

4.6 – Purchasing
Buy items that meet customer requirements.

4.7 – Control of Customer-Supplied Product
Use material responsibly.

4.8 – Product Identification and Traceability
Know what and where product is.

4.9 – Process Control
Make items that meet customer requirements.

4.10 – Inspection and Testing
Sort good from bad.

4.12 – Inspection and Test Status
Know good from bad.

4.13 – Control of Nonconforming Product
Never let bad product reach customer.

4.14 – Corrective and Preventive Action
Find and fix root causes of problems.

4.15 – Handling, Storage, Packaging, Preservation, and Delivery
Never let good product turn bad.

4.16 – Control of Quality Records
Provide evidence.

4.17 – Internal Quality Audits
Find and fix quality system problems.

4.18 – Training
Develop competence.

4.19 – Servicing
Feedback information.

4.20 – Statistical Techniques
Know your capability.