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Five Principles

What is Meant by
Process Control

Understanding Variation

Actionable Data

Statistical
Problem Solving

Process Definition

A Thought About Change

Operational Definitions

Definition of
Problem Statements

Balancing Reliability

Keeping Things
in Perspective

The Need to
Measure Progress


The Need to Measure Progress

  • You cannot manage what you cannot measure.

  • You cannot measure what you cannot operationally define.

  • You cannot operationally define what you do not understand.

  • You will not succeed if you do not manage.

Defense Systems Management College



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