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Five Principles

What is Meant by
Process Control

Understanding Variation

Actionable Data

Statistical
Problem Solving

Process Definition

A Thought About Change

Operational Definitions

Definition of
Problem Statements

Balancing Reliability

Keeping Things
in Perspective

The Need to
Measure Progress


A Thought About Change

It must be realized that there is nothing more difficult to plan, more uncertain of success, or more dangerous to manage than the establishment of a new order .... for he who introduces it makes enemies of all those who derived advantage from the old order and finds but lukewarm defenders among those who stand to gain from the new one. Such a lukewarm attitude grows partly out of fear of the adversaries, who have the law on their side, and partly from the incredulity of men in general, who actually have no faith in new things until they have been proved by experience.

Niccolo Machiavelli, 1513



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