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Five Principles

What is Meant by Process Control

Understanding Variation

Actionable Data

Statistical
Problem Solving

Process Definition

A Thought
About Change

Operational Definitions

Definition of
Problem Statements

Balancing Reliability

Keeping Things
in Perspective

The Need to
Measure Progress


What is Meant by Process Control

  • A "process" is any set of conditions, or set of causes, which work together to produce a given result.

  • The word "control" means to keep something within boundaries, or to make it behave the way we want it to behave.


Western Electric Statistical Quality Control Handbook



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