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Five Principles

What is Meant by
Process Control

Understanding Variation

Actionable Data

Statistical
Problem Solving

Process Definition

A Thought About Change

Operational Definitions

Definition of
Problem Statements

Balancing Reliability

Keeping Things
in Perspective

The Need to
Measure Progress


Statistical Problem Solving

A three-step process for problem solving:

  1. Identify and remove causes of instability.

  2. Identify and correct causes of too much variation.

  3. Identify and correct causes of off-target conditions.

Hans Bajaria, PhD



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