Five Principles
What is Meant by Process Control
Understanding Variation
Actionable Data
Statistical Problem Solving
Process Definition
A Thought About Change
Operational Definitions
Definition of Problem Statements
Balancing Reliability
Keeping Things in Perspective
The Need to Measure Progress
"There is nothing more wasteful than doing efficiently that which is not necessary." Sir Royce
"There is nothing more wasteful than doing efficiently that which is not necessary."
Sir Royce